We kindly request that you cancel AT LEAST 24 hours prior to your appointment if something unexpected comes up. You can do so online through your confirmation/reminder link. For appointments canceled within 24 hours, for no-shows, or if you are more than 10 minutes late for your appointment time, we will charge the full appointment cost. For no-shows we add an additional 20% gratuity fee. If you arrive sick to an appointment, you will be charged the full appointment price and rescheduled for another day. If you are sick, please text 575.224.2383 as early in the morning as possible.